Apple support · Geneva
I can’t get into my account,or I’ve lost a password.
Don’t move — and whatever you do, don’t try ten passwords in a row: some accounts lock for good. A forgotten password is never a dead end. It’s the single most common thing our Apple support fixes in Geneva, and we fix it at your home, cheerfully.
What we do for you
- Reset your Apple ID passwordYour iCloud account comes back with it: photos, contacts and documents fall back into place.
- Bring order to your other passwordsEmail, e-banking, Microsoft or Google accounts. We also show you where they live, so they stop going missing.
- Check your KeychainThat discreet safe on your Mac remembers everything so you don’t have to. Provided someone knows how to open it.
- Unlock a locked MacIncluding the stubborn cases, like a forgotten startup password.
- Set up or repair your Family accountChildren and grandchildren are included, and you keep the reins.
How it works
You call us, or book a visit.
We pick up, or we call you back the same day.
We come to you
Anywhere in Geneva and the canton — or we help remotely when the problem allows it. No need to lug your Mac across town.
We fix it, and we explain.
You get your access back, along with the means never to lose it again.
Your questions, before you even call
I’m afraid I’ve lost everything — my photos, my contacts.
In the vast majority of cases, nothing is lost: your data is waiting patiently behind the account. We restore the access; everything comes back.
I can’t even remember my Apple ID.
It can be found. We know where to look — and we do it with you, not instead of you, so the account stays firmly yours.
Does anyone need to know my passwords?
No, and that’s a principle: your passwords are yours. Whenever possible, we guide you to type them yourself.
We call you back
Leave your number. We call back within the hour during opening hours — otherwise, as soon as we reopen.