Apple support · Geneva
My Mac is slow,or acting up.
Don’t move — and above all, don’t click anything that promises to "clean your Mac" in one click. A Mac that slows down or throws up worrying windows can be nursed back very nicely: our Apple support does it at your home, in Geneva, calmly and with a smile.
What we do for you
- Clean and optimise your MacWith serious tools, not those “miracle” apps that make everything worse.
- Hunt down what shouldn’t be thereMalware, fake security alerts, dubious antivirus software installed behind your back. We scan, we remove, we verify.
- Push through an update that refuses to installEven when the storage system is being temperamental.
- Free up disk spaceWithout losing a thing: your photos and documents first, the tidying after.
- Listen to what the machine is sayingNoisy fans, an endless startup. We give you an honest diagnosis, and we tell you whether your Mac is still worth it. It often is.
How it works
You call us, or book a visit.
We pick up, or we call you back the same day.
We come to you
Anywhere in Geneva and the canton. No need to lug your iMac around in a padded bag.
We fix it, and we explain
What was slowing the machine down is explained — and how to keep a Mac in good shape.
Your questions, before you even call
A window says my Mac is infected. Is it serious?
More often than not, that window IS the problem: a fake alert designed to scare you. Don’t click anywhere, note what you see, and call us.
My Mac is ten years old. Is it still worth it?
Sometimes, honestly, yes. We look after Macs from 2010 that still do a day’s work every day. We give you a straight answer — and if the time has come to move on, we advise you on the purchase, with no pushing.
Do you install antivirus software?
Rarely — we mostly find ourselves uninstalling it. Many "protections" sold to Mac users slow the machine down more than they protect it.
These topics in detail
- Cleaning your Mac, properly
- Freeing up disk space
- macOS update won’t install
- Removing malware from a Mac
J’ai fait appel aux services de Mac SOS pour un souci récurrent sur mon MacBook Pro. Nettoyage et mise à jour du système ont donné un coup de jeune à mon Mac, encore merci à Roberto !
We call you back
Leave your number. We call back within the hour during opening hours — otherwise, as soon as we reopen.