Apple support · Geneva

My device is broken.

We don’t repair in a workshop of our own: we arrange the repair of your device — and put everything back in place afterwards. That is a real service, and here is why: an Apple repair is not just a part being replaced. It’s backing up beforehand, choosing the right workshop, following the file, then getting your data, your settings and your habits back once the device returns. That is our trade — Apple support, in Geneva, since 1996.

What we do for you

  • We give you a first, honest diagnosisA MacBook that won’t turn on isn’t always ready for the scrapheap, and a cracked screen doesn’t always justify the bill. We tell you whether the repair is worth it.
  • We back up your data firstWhenever the machine allows it. That is the step people regret skipping.
  • We entrust the device to our official repair partnerWe follow the file and handle the to-and-fro. You don’t have to find a workshop, queue up, or lug anything anywhere.
  • When it comes back, we put everything in placeYour data, your accounts, your settings: the repaired machine becomes YOUR machine again.
  • And if the device is no longer worth itWe advise you on a replacement and transfer everything onto the new one.

How it works

1

You call us, or book a visit.

We pick up, or we call you back the same day — and we tell you straight away what we make of the fault.

2

We come to you

Anywhere in Geneva and the canton, for the diagnosis and the backup. The device then travels to the repairer — without you.

3

We return it ready to serve

Data and settings in place, and we explain what was done.

Your questions, before you even call

My screen is cracked. Will I lose my data?

No — and that’s exactly why we back up before the device goes in for repair. Your data doesn’t travel with the parts.

Why go through you rather than straight to a workshop?

You can, of course. What we add is everything else: the backup beforehand, the right contact, the follow-up, and the complete restoration on return — without you moving once.

Is it an official repair?

Yes: the device is entrusted to an official repairer. And we remain your single point of contact from start to finish.

We call you back

Leave your number. We call back within the hour during opening hours — otherwise, as soon as we reopen.

Your first name and number stay with us, on our servers in Geneva. They are only used to call you back, and you can ask us to remove them at any time.

Lun – Ven · 8h30 – 12h · 13h30 – 18h