Apple support · Geneva
I have a new device to set up.
Don’t move — and feel free to leave the box shut: opening it together is half the pleasure. A new Mac, iPhone or iPad is excellent news; moving a whole digital life across deserves to be done serenely. Our Apple support takes care of it at your home, in Geneva, and nothing gets lost on the way.
What we do for you
- Set up your new MacYour whole digital life comes across: photos, mail, documents and settings, from the old Mac or from your Time Machine backup.
- Set up your new iPhone or iPadBackup restored, numbers, photos and apps carried over. Including for your children’s phones.
- Introduce everyone to everyoneThe Mac, the iPhone, the iPad and iCloud finally talk to each other properly.
- Erase your old device securelyIt can be sold or gifted without taking your data with it.
- Advise you before you buyIf you are still hesitating, our advice and purchase page explains how we go about it, without ever pushing you towards the most expensive model.
How it works
You call us, or book a visit
Before or after the purchase, as you prefer. We pick up, or we call you back the same day.
We come to you
Anywhere in Geneva and the canton, with the old and the new side by side — that is how a transfer goes well.
We set everything up, and we explain
What has changed is shown to you: a new macOS always disorients a little, and two or three landmarks are all it takes.
Your questions, before you even call
Will I find my things exactly as they were?
That’s the goal, and it’s almost always the case: same photos, same mail, same documents, in their place. What changes is the speed.
Is my old Mac worth anything?
Often more than you’d think. We erase it securely and tell you what it’s worth — having it taken back properly is a service too, and it may join our second-hand selection.
I haven’t bought anything yet. What would you recommend?
That depends on your use, not on the catalogue. We look together at what you actually do with your machine, and we recommend the model that suffices — not the one that overshoots.
These topics in detail
Achat de mon nouveau MacBook Air auprès de Mac SOS, ils ont transféré toutes mes données depuis mon ancien Mac sans aucun souci.
We call you back
Leave your number. We call back within the hour during opening hours — otherwise, as soon as we reopen.