Apple support · Geneva
I’d just like someone to explain,calmly.
Then you’re in the right place — and no, your question is not silly. There are no silly questions, only failed explanations. Our Apple support takes its time, at your home, in Geneva, at your pace, with a smile — and we repeat as many times as it takes.
What we do for you
- Answer your questions, all of themMoving photos from the iPhone to the Mac, sending an attachment, filing documents, making sense of iCloud. Whatever nags at you, we go through it.
- Undo the mysteriesA voice that suddenly reads everything on screen (that is VoiceOver, it switches off), a window that keeps returning, a setting flipped by accident.
- Train you in your use, not in computingWe start from what YOU want to do: the grandchildren’s photos, the newspaper online, the shopping list. And we get there, step by step.
- Help you remotelyWhen a visit isn’t needed: with your permission, we see your screen and guide you. You keep control from start to finish.
- Protect the family’s childrenScreen time, age-appropriate restrictions, blocking certain sites. Healthy limits, set with you, explained to the parents.
How it works
You call us, or book a visit.
We pick up, or we call you back the same day.
We come to you
Anywhere in Geneva and the canton — or remotely for a quick question. On your machine, in your armchair, with your habits.
We explain, you do.
You hold the mouse: that’s how it sticks. And if it doesn’t sink in first time, we go over it again — with a smile, always.
Your questions, before you even call
I’m afraid of "breaking everything" if I try.
We hear that every week — and rest assured: a Mac doesn’t break from clicking. We show you what is risk-free, and the two or three places where it’s wiser to call us first.
Can you come several times?
Of course. Many of our clients prefer several short visits to one long one — we learn better in small touches.
My grandson sets everything up for me, but he goes too fast.
That’s the whole point: we go at YOUR speed, and we leave you simple written notes so you can do it again on your own after we’ve gone.
These topics in detail
We call you back
Leave your number. We call back within the hour during opening hours — otherwise, as soon as we reopen.