Apple support · Geneva
Since 1996,we pick up in Geneva.
Mac SOS is a small team that looks after the Macs, iPhones and iPads of Geneva. We come to you, we speak plainly, and we explain what we are doing while we do it.
What has not changed since 1996
- We come to youAt your home or at your workplace, across Geneva and the whole canton. No need to lug your iMac across town in a sleeve.
- We speak plainlyNo jargon, no acronyms. If a technical word has to be used, the next sentence explains it.
- We tell you when it is not worth itA device with a few good years left, a repair that would cost more than the machine: you get our honest view, even when it does not suit us.
- Older hardware does not scare usWe look after Macs from 2010 that still do a day’s work. Plenty of machines said to be finished are not.
- Good humourA breakdown is unpleasant enough already. We are not going to add to it.
Where we work
At your home
This is the usual case. We arrive with what is needed, and we leave when it works.
In the workshop
For machines that need to stay a while, or that you would simply rather drop off.
Remotely
When the problem can be solved without travelling, we take over your screen, in front of you, and you can end it whenever you like.
The workshop
The workshop is at Rue Jean-Gutenberg 3bis, 1201 Geneva. It is where machines that need a few days go, where we prepare devices before delivering them, and where the ones we take in trade are securely erased, checked, and put back on sale. Drop in whenever you like — but call first, we are often out with clients.
Coming to see us
AddressRue Jean-Gutenberg 3bis1201 Geneva
13.30 – 18.00
Where Mac SOS comes from
Mac SOS opens in Geneva.
This is the age of the Performa and the LC, of file servers you set up yourself, of AppleTalk and AppleShare. You had to know the machine to make it work — and you had to turn up in person to see it. Thirty years on, the work has not moved: someone comes, looks, fixes it, and explains.
The house takes the name OGGO.
Consulting for businesses grows: Mac fleets to deploy, networks to keep up, servers to watch. It is no longer the same trade — other demands, other hours, other responsibilities. It needed its own name, and that is the name we have worked under with companies ever since.
Mac SOS remains the name for private clients.
Two trades, one house, and two teams that do not mix. At your home the work is nothing like a server room: we take the time, we explain, we leave when it works. That is why the name from 1996 never went away.
Who answers
Private clients have their own team, and it is deliberately a small one. You get the same faces from one visit to the next — the ones who already know your machine, your temperamental printer and the way your mailbox is set up. Nobody rediscovers your setup at every call.
They came through the Apple Store, where you learn to explain rather than impress, and where a single day brings more situations than a month anywhere else. That is where you pick up the habit of talking to the person, not to the machine.
When you call 022 830 00 30, one of them picks up. Not a switchboard, not a ticket number, not a form to fill in before you find out whether we can help.
What we do not do
- Hands-on hardware work
Broken screen, swollen battery, logic board: that is an approved workshop’s trade, with its genuine parts and its warranty. We organise the handover, we follow the file, and we put everything back in place afterwards.
Handled byMac Repair↗ - Businesses, fleets and servers
An office network, twenty Macs to deploy, a server to watch: neither the same trade nor the same team. The house does it, under its other name.
Handled by↗ - Recovery from a dead drive
When the disk no longer spins, it takes a clean room, not a repairer. We point you to a specialist laboratory rather than dragging it out — and we say so straight away.
- We do not sell you what you do not need
If your current machine still does the job, we say so and the sale waits. A client who keeps their Mac two more years will call us again; a disappointed one will not.